Refund and Return Policy


Effective Date: 26/05/2025
Website: https://outboardsmotorsonline.com

At Outboards Motors Online, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

1. Return Eligibility

  • Time Frame: Returns must be initiated within 30 calendar days from the date of delivery.
  • Condition: Items must be new, unused, uninstalled, and unaltered, returned in their original packaging with all tags, manuals, and accessories included.
  • Non-Returnable Items: Certain items are non-returnable, including but not limited to:
    • Outboard engines that have been registered for warranty or used.
    • Electrical components or items requiring voltage for operation.
    • Special order items or custom configurations.
    • Consumables or items marked as non-returnable on the product page.

2. Return Process

To initiate a return:

  1. Contact Us: Email our Customer Service at support@outboardsmotorsonline.com with your order number and reason for return.
  2. Receive Authorization: Upon approval, we will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Ship the Item: Securely package the item, including all original materials, and clearly mark the RMA number on the outside of the package.
  4. Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).bow.comOutboard Auto+1Yamaha Online Parts+1

3. Restocking Fee

  • A 20% restocking fee applies to all returned items, unless the return is due to our error.
  • Shipping charges are non-refundable.
  • If you place a new order of equal or greater value within 10 business days of the return, the restocking fee may be waived.

4. Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original method of payment within 7-10 business days.
  • Please note that your bank or credit card issuer may require additional time to process and post the refund.

5. Exchanges

  • If you need to exchange an item for the same product or a different one, please follow the return process and place a new order for the desired item.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at support@outboardsmotorsonline.com with your order number and a description of the issue.
  • We will provide instructions for returning the item and arrange for a replacement or refund as appropriate.

7. Shipping Returns

  • After obtaining an RMA number, ship your return to the address provided in the return instructions.
  • We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for items lost or damaged in transit.

8. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact:

Outboards Motors Online
Email: support@outboardsmotorsonline.com
Website: https://outboardsmotorsonline.com

9. Related Policies

Please also review our:

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